Terms & Conditions – Globe Taxis Ltd
Last Updated: October 2025
Welcome to Globe Taxis Ltd, your trusted taxi and airport transfer service in Leighton Buzzard and surrounding areas. By booking or using our services, you agree to the following Terms and Conditions. Please read them carefully before using our website, mobile app, or contacting us for bookings.
1. General Information
Globe Taxis Ltd operates as a licensed private hire and taxi company based in Leighton Buzzard, Bedfordshire, offering 24/7 local, long-distance, and airport transfer services.
By using our service, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement.
2. Bookings
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All bookings must be made through our website, mobile app, email, or by phone.
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Customers are responsible for providing accurate details including pickup location, destination, date, and time.
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We reserve the right to cancel any booking if incorrect information is provided or if safety may be compromised.
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Advance bookings are recommended for airport transfers and long-distance journeys.
3. Pricing and Payments
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All fares are fixed and confirmed at the time of booking unless otherwise stated.
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Prices may vary during peak hours, special events, or severe weather conditions.
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Payments can be made by cash, debit/credit card, or online through the Globe Taxis app or website.
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Business and account customers will be invoiced monthly under agreed terms.
4. Cancellations and Refunds
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Cancellations made at least 2 hours before the scheduled pickup time will receive a full refund.
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Cancellations made within 2 hours of the pickup time may be subject to a cancellation fee.
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“No-shows” or failure to appear at the pickup point will be charged in full.
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Refunds (if applicable) will be processed within 5–7 business days.
5. Airport Transfers
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Please allow adequate time for your journey to the airport. Globe Taxis Ltd cannot be held responsible for missed flights due to traffic, road closures, or incorrect booking times.
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Drivers will monitor your flight status where possible, but delays or changes must be communicated promptly by the customer.
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Waiting time after the flight landing includes 30 minutes of free waiting, after which standard charges apply.
6. Vehicle and Passenger Safety
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All passengers must wear seat belts at all times.
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Smoking, drinking alcohol, or using illegal substances inside the vehicle is strictly prohibited.
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Our drivers reserve the right to refuse travel to any passenger displaying abusive, threatening, or unsafe behaviour.
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Globe Taxis Ltd will not be liable for any loss or damage to personal belongings left in the vehicle.
7. Delays and Liability
While we strive to arrive on time, circumstances such as traffic congestion, accidents, or severe weather may cause delays.
Globe Taxis Ltd shall not be held responsible for any direct or indirect loss caused by such delays beyond our control.
8. Account Customers
Corporate and business account holders must adhere to the agreed payment and booking terms.
Failure to make timely payments may result in suspension or termination of account privileges.
9. Website and App Use
By using our website or mobile app, you agree not to engage in any activity that could harm, disable, or overburden our digital platforms.
All content, images, and branding are the property of Globe Taxis Ltd and may not be copied or reproduced without written consent.
10. Privacy and Data Protection
We value your privacy. Personal data collected during booking will be used only to provide our services in compliance with UK Data Protection Laws (GDPR).
For more details, please read our [Privacy Policy].
11. Complaints and Feedback
We aim to deliver exceptional service. If you wish to raise a concern or complaint, please contact us via our Contact Us page or email us at info@globetaxis.com.
All complaints will be acknowledged and investigated promptly.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.